What is the difference between Fail and Void in the Payment transaction workflow?
Within the Funds Transfer Workflow, the Void status precedes the Failed status.
Void: In the event that a payment must be deleted or removed from the Funds Transfer Workflow for any reason (incorrect account information, negative acknowledgment, etc.) it can be voided. All inputted data is kept for historical purposes within Ripple Treasury so these payments are moved to Void status. The ability to Void a payment is driven by your Access Group within the system by payment type.
Failed: Indicates that a payment, once released for execution, contains an erred field. When you select the Failed field, you will see an Error Description accompanying each individual Failed payment. The Error Description is sourced directly from a negative acknowledgement file received from the executing financial institution.
When the payment transaction has been extracted, it can no longer be voided unless the payment is failed by the bank. At this point of the workflow, the payment can be edited, voided, or unfailed.
Why didn’t my bank get the payment I created in the Ripple Treasury Platform?
Is there a batch number in the payment’s
Control Stampssection? If there’s not batch number you likely marked the payment as extracted in theTransaction Status Workflowscreen instead of extracting the payment inConnectivity>Jobs>Run On Demand.
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